Terms & Conditions

Moon Paris — Niche Fragrances

Last Updated: June 2024 | Effective: June 2024

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1. Introduction

Welcome to Moon Paris. By using our website, placing an order, or interacting with our services, you agree to be bound by the following Terms & Conditions. Please read them carefully before making a purchase.

These terms apply to all users of our website, including customers, visitors, and anyone who interacts with Moon Paris through any channel.

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2. General Terms

By agreeing to these Terms, you confirm that you are at least 18 years old or have legal parental or guardian consent to use our services.

• All products sold by Moon Paris are authentic niche fragrances.
• We reserve the right to refuse service to anyone for any reason at any time.
• You may not use our products for any illegal or unauthorized purpose.
• You must not transmit any viruses, malware, or code of a destructive nature.
• A breach or violation of any of the Terms will result in an immediate termination of your access to our services.

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3. Products & Pricing

3.1 Product Authenticity

All Moon Paris perfumes are 100% authentic, sourced directly from trusted suppliers and niche fragrance houses. We guarantee the quality and originality of every product we sell.

3.2 Pricing

• All prices are listed in IQD (Iraqi Dinar) or as otherwise indicated.
• Prices are subject to change without prior notice.
• We reserve the right to modify or discontinue any product at any time without notice.
• We are not liable for any price changes, product discontinuation, or any other modifications to our offerings.

3.3 Product Descriptions

We strive to provide accurate product descriptions, images, and details. However, we do not guarantee that product descriptions, images, or other content on our website are 100% accurate, complete, current, or error-free.

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4. Orders & Payments

4.1 Placing an Order

Orders can be placed through the following channels:

• WhatsApp: +964 774 0100002 (24/7)
• Instagram: @6w__90
• In Person: At any of our branch locations in Basra
• Website: Through our online checkout (where available)

4.2 Order Confirmation

• Once you place an order, you will receive a confirmation message via WhatsApp or email.
• This confirmation includes order details, pricing, and estimated delivery time.
• We reserve the right to cancel any order for any reason (e.g., product unavailability, pricing errors, or suspected fraud).

4.3 Payment Methods

• Cash on Delivery (COD): Pay the courier in cash upon delivery.
• Electronic Payment: Transfer payment via bank or digital wallet and send confirmation via WhatsApp.
• In-Store Payment: Pay in person at any branch location.

4.4 Payment Security

All payment transactions are secure. We do not store any credit card or payment information on our servers. Your financial data is processed through secure payment gateways.

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5. Delivery & Shipping

For detailed information regarding delivery times, costs, and service areas, please refer to our Delivery & Shipping Policy.

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6. Returns & Refunds

6.1 Damaged or Defective Products

If your product arrives damaged or defective, we will provide a full replacement or refund at no additional cost. Please contact us immediately with photos of the damaged product.

6.2 Change of Mind

We do not accept returns for "change of mind" due to the nature of our products (fragrances are sensitive to air and cannot be restocked after opening).

6.3 Refund Process

• Refunds will be issued using the same payment method used for purchase.
• Processing time: 5-10 business days.
• We reserve the right to refuse refunds if products show signs of use or tampering.

6.4 Contact for Returns

WhatsApp: +964 774 0100002 (24/7)

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7. Order Cancellations

7.1 Customer-Initiated Cancellations

• Orders can be cancelled within 1 hour of placing the order at no charge.
• Cancellations after 1 hour may incur a small processing fee.
• Orders that have already been dispatched cannot be cancelled.

7.2 Company-Initiated Cancellations

We reserve the right to cancel any order due to:

• Product unavailability or discontinuation
• Pricing errors
• Suspected fraudulent activity
• Inability to confirm order details

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8. Privacy & Data Protection

We value your privacy. All personal information you provide to us is used solely for processing orders, delivery, and communicating with you about our products.

• We do not share, sell, or rent your personal data to third parties.
• Your information is stored securely and used only for order processing and marketing communications (with your consent).
• You may opt out of marketing communications at any time by contacting us.

For full details, please see our Privacy Policy.

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9. Intellectual Property

• All content on this website, including logos, text, images, graphics, and product designs, is the property of Moon Paris or used with permission.
• You may not reproduce, distribute, modify, or use any content from our website without prior written consent.
• The Moon Paris name, logo, and branding are registered trademarks.

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10. Limitation of Liability

Moon Paris is not liable for any damages, losses, or injuries arising from:

• The use of our products
• Delays in delivery due to circumstances beyond our control (e.g., weather, traffic, courier delays)
• Allergic reactions or sensitivities to fragrance ingredients
• Any errors or omissions on our website

Please note: Fragrances contain ingredients that may cause allergic reactions in some individuals. We recommend testing a small amount before full use.

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11. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of Iraq. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Basra, Iraq.

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12. Changes to These Terms

We reserve the right to update, modify, or change these Terms & Conditions at any time without prior notice. Changes will be effective immediately upon posting on this page.

We encourage you to review this page periodically for updates. Continued use of our services after any changes constitutes your acceptance of the updated terms.

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13. Contact Information

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